In today’s digital age, collecting and analyzing customer feedback is crucial for businesses aiming to enhance customer satisfaction and loyalty. The UAE marketplace is no different, with companies increasingly relying on sophisticated tools to gather and interpret feedback efficiently.
Here is our version of the top 5 online customer feedback tools in UAE, reimagined for your business needs.
1. piHappiness

piHappiness is a versatile customer survey app that helps you craft engaging quizzes, surveys, and questionnaires. This tool is trusted by many international companies due to its key features such as real-time notifications, cutting-edge analytics, and customizable survey templates. Whether you are in healthcare, hospitality, or retail, piHappiness provides the flexibility and functionality to meet diverse industry requirements. Their packages range from \$49.99/month for the Basic, to \$149.99/month for the Premium+.
2. HubSpot
A powerhouse in the customer satisfaction survey domain, HubSpot offers a customizable platform to collect and manage customer feedback. It allows businesses to choose from different survey types, monitor customer experience changes on a single dashboard, and measure efforts effectively. With packages starting at \$400/month, HubSpot ensures you stay ahead in curating customer-centric strategies.
3. Zonka Feedback
Zonka Feedback is a comprehensive tool designed to create customized surveys and measure customer satisfaction. Not only does it allow you to gather feedback via various survey types, but it also helps you analyze the data to enhance customer experience. With its ready-to-use templates and over 40 question types, Zonka Feedback serves a wide array of industries, providing unique insights tailored to each sector1.
4. XEBO.ai

XEBO.ai (formerly Survey2Connect) offers a cloud-based CX platform perfect for data collection, benchmarking, and customer recovery. It integrates seamlessly with other business tools, making it ideal for a cohesive customer feedback strategy. Its features include detailed analytics and real-time feedback, ensuring businesses adapt quickly to the latest customer insights.
5. Typeform
Typeform stands out with its user-friendly interface and interactive design, encouraging higher response rates for surveys. This tool makes collecting data simple yet effective, providing a smooth experience for respondents and better data for businesses. Its platform allows users to create visually appealing forms that are intuitive and engaging, making feedback collection a seamless part of the customer journey.
Conclusion
Navigating the digital landscape to choose the best online customer feedback tools in UAE can be daunting, but these top five options offer robust features tailored for diverse business needs. By integrating tools like piHappiness, HubSpot, Zonka Feedback, Survey2Connect, and Typeform, businesses can not only collect valuable feedback but also analyze and act upon it effectively. This way, your business can continuously enhance customer experience and maintain a competitive edge in the marketplace. Investing in the right feedback tool is crucial for any company aiming to thrive in today’s customer-centric world.
Also Read: 82% of UAE Leaders Say AI Powers Business Goals